About us

We are FIEGE. We are a family-owned company with more than 150 years of experience in driving innovative business models across Logistics, Digital, Real Estate, and Ventures. Today, FIEGE is one of the leading innovators in the industry, with more than 21,000 employees at around 131 locations across 15 countries.

What makes us special? Our people, our culture, and our unique FIEGE spirit. We bring together colleagues from different backgrounds and locations through shared values, a strong sense of community, and a respectful approach to working together. At the heart of our culture is the FIEGE Compass. It provides the guiding principles for appreciative collaboration and strong leadership, helping us create an environment where people can grow, contribute, and shape the future together. This is how we build a strong community – today, tomorrow, and for generations to come.

For our Account Management, Business Development & Sales team within the Customer Unit Retail based in Münster – Am Mittelhafen, we are looking for a  (Senior) Operations Excellence Manager (m/w/d) to join us.

What you will do

• Drive Operational Excellence, standardization and continuous improvement initiatives across multiple sites by partnering with site leadership to improve productivity, service quality and cost efficiency.
• Lead strategic customer implementations and new business activities, ensuring successful ramp-ups and achievement of business case objectives.
• Develop standardized governance models, KPI frameworks and reporting structures while analyzing operational performance to identify optimization opportunities and drive measurable efficiency gains.
• Identify automation and innovation opportunities and lead their evaluation and implementation together with cross-functional teams.
• Act as a trusted business partner for Operations, Key Account Management, IT and Customer Service, leading cross-functional improvement and transformation initiatives from concept to implementation.
• Support Quarterly Business Reviews, Executive Reviews and critical customer situations by providing operational insights, performance transparency and risk assessments.
• Lead cross-functional projects and change initiatives to deliver sustainable operational excellence across the network.

What you bring

• Degree in Business Administration, Supply Chain Management, Logistics or a comparable qualification.
• Extensive experience in contract logistics, e-commerce, retail logistics or comparable operational environments, with a proven track record in Operational Excellence, implementations, operational optimization and transformation initiatives across complex customer and network operations.
• Strong analytical mindset with the ability to translate KPIs, forecasts, budgets and business cases into data-driven decisions; experience with BI tools such as Power BI or Tableau is an advantage.
• Sound understanding of warehouse operations and end-to-end supply chain management.
• Entrepreneurial, proactive and solution-oriented mindset with excellent stakeholder management skills.
• Willingness to travel extensively, nationally and internationally, to support sites and customers on location.
• Fluent English communication skills; German is an advantage.

What else matters to us

We value talent and qualifications – regardless of age, gender, disability, sexual orientation or gender identity, or social, ethnic, or religious background. We welcome applications from people with diverse backgrounds and experiences.